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Max Remington's avatar

Ironically, I came across a story where the only Costco in NYC is dealing with a serious shoplifting problem, likely the only Costco to do so. Figures that it's NYC.

https://www.youtube.com/watch?v=C_10mUjGD7A

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Kyle's avatar

I have a confession to make: I am a Costco freeloader.

Years ago when I was working in Honolulu, I earned the minimum wage and couldn’t justify spending an extra $60 per year. However, my roommate had a membership, so we researched ways to allow me in as a guest. Turns out, you can add somebody to your standard membership provided you live in the same household, so that’s what we did. No extra fee, and they issued me a card under my roommate’s account number once I proved my address.

I haven’t spoken to this guy in seven years, and still I’ve never had to pay the fee, lol.

The membership is absolutely worth the benefits, even when you don’t get it for free. I think it helps too that Costco’s clientele is more business savvy than the average consumer: they run small businesses, they have large families, they’re more likely to live in the suburbs, to have more capital, etc. Not to mention the membership model incentivizes people to do all of their shopping under one roof, so I imagine you get a higher proportion of big transactions—televisions, Christmas trees, cruise ship packages, etc.—rather than a bunch of more modest transactions.

I have zero complaints about how Costco is run. I’m amazed to this day that the hot dog and drink combo remains at $1.50 (unchanged since the 1980’s!) and the rotisserie chicken is still only $5, even in Hawaii. They absolutely lose money on those items, yet it’s part of their cultural identity to keep them unchanged.

I never really thought of Costco’s membership model as having benefits re: shoplifting prevention, but I guess it’s not surprising that you can get better service when you put up a barrier to keep out the riff raff. I’m still not sure how the receipt checker folks at the exits are trained, because I’ve never once seen them closely inspect a cart or detain someone—they just count the number of items in the cart to see that it matches what’s printed on the receipt—but I imagine they look closely at electronics and other expensive hardware.

There must a psychological component to ponying up the membership fee: it reinforces that shopping at Costco is something of a privilege that’s worth preserving through good behavior. I guess the same can be said about gated communities or formal dress codes, but I’m not sure how well the analogy holds…

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